Consulting - Liongate

Two perspectives

In our consulting division, experts with different focuses work hand in hand.

Our consulting delivers concrete results through deep industry knowledge and technical implementation strength. Our Business Consultants analyze your processes, organization, and business goals in the areas of telecommunications, fiber optics, automotive, and for SMEs. We precisely identify levers for efficiency improvement and sustainable growth. At the same time, our Solution Consultants develop and implement the right solutions with technical excellence: from implementing Amazon Connect to integrating complex systems to cloud migration, we ensure functioning technologies that meet your requirements and increase your value. We provide you with the expertise you need to overcome challenges and achieve your business objectives.

With heart & mind

Your Success is our Goal.

Achieving great things together: We believe in sustainable partnerships and deliver consulting that truly works. Our Business and Solution Consultants work as a team and accompany you from the first idea to the functioning solution in the cloud.

From vision to reality

We get involved and bring your visions to success. We start with an in-depth process analysis and jointly define your goals. Based on this, we develop a clear target picture for organization, processes, and IT, and find the right tools. The implementation into concrete solutions – such as Amazon Connect implementation or cloud migration – is the focus. Finally, we empower your teams through enablement and training so that you are independent and strong.

Delighting your customers, convincing internally

Your success is measured by efficient processes and delighted customers. We optimize your workflows with a focus on speed, quality, and the customer experience. We identify media breaks and manual steps and transform them. Together, we leverage automation potential (self-service, AI bots) and create reports and metrics that give you real control.

Tailor-made and future-proof

Technology should empower you, not overwhelm you. We implement Amazon Connect from concept to go-live, design routing logic and call flows exactly according to your requirements, and seamlessly integrate new systems into your existing CRM, ticket system, or ERP. In cloud migration, we accompany you safely – with architecture, security, and step-by-step rollout. In the end, documentation and team enablement ensure you act confidently and independently.

Use Cases

Typical Use Cases: How we support you concretely.

Modern Contact Centers & Communication Solutions in the Cloud

You want to revolutionize your customer service and take advantage of the cloud. We support you in moving from old on-premise solutions to modern cloud contact centers, especially based on Amazon Connect, and ensure a smooth migration of your entire service and communication landscape. We bring business, IT, and security together.

Cloud Contact Center Amazon Connect Migration Customer Service Modernization On-Premise Replacement Cloud Communication Architecture & Security

Process Optimization & Digital Transformation

Your internal processes should become faster, more efficient, and more customer-friendly. We analyze and optimize your existing service processes to reduce waiting times, increase first-contact resolution, and reduce costs. We also support you in finding the right technologies through objective vendor selection and implementing the transformation in practice.

Process Analysis Process Optimization Reduce Waiting Times Increase FCR Reduce Costs Digital Processes Vendor Selection

Maximizing existing systems & empowering teams

You already use modern tools like Amazon Connect, but their full potential is not yet exploited, or you are introducing new technologies and need support in adoption. We help you take routing, reporting, and automation to the next level and empower your employees through targeted training and change management to use the new solutions confidently.

Amazon Connect Optimization Reporting & Routing Increase Automation Employee Enablement Adoption Change Management

Our approach