Optimized availability
AI systems are available 24/7 and handle inquiries automatically.
Help Faster
Rising Expectations: Your Customer Service Must Get Smarter
Customer expectations are constantly increasing. Fast responses, 24/7 availability, and personalized interactions are now the norm. If you truly want to stand out and meet your customers’ needs, your customer service must be efficient, measurable, and scalable. Service experiences influence much more than just immediate interactions. They shape brand perception, recommendations, and customer loyalty. Yet with a high volume of inquiries, it is not always easy to provide quick, accurate, and personalized responses across all channels.
The Advantages
Why AI in Customer Service Is Essential
Scalability
AI automatically adapts to demand and the number of incoming requests.
Cost efficiency
Automated processes reduce operating costs.
High quality standards
AI minimizes human errors and can proactively detect issues.
Your Partner
Liongate: Your Partner for AI in Customer Service
Years of project experience
Experts in customer experience
Seamless system integration
Trusted & reliable partner network
Use Cases
Practical Applications: AI in Customer Service
Artificial intelligence is not an end in itself. We carefully evaluate every AI use case for feasibility and business value and only recommend implementation when both are ensured.
Information Extraction
Incoming customer requests often contain unstructured information. Using AI and large language models, we automatically extract, validate, and structure this data and integrate it seamlessly into systems like ServiceNow. This reduces manual errors, accelerates case handling, and relieves your agents.
Data Structuring Fast Analysis Fewer Errors Better Understanding of Costomer Requests Automated Processing
Language and Style Optimization
In outsourced or high-turnover service teams, grammar mistakes and inconsistent tone can harm your brand image. Our AI analyzes responses in real time and delivers ready-to-use, optimized suggestions. This ensures your service remains consistent, professional, and high-quality without additional training.
Improved Clarity Professional Tone Professional Tone Better Readability Consistent Brand Style
Automated Response Generation
Customer messages often cover multiple topics and require time-consuming manual compilation. Our AI analyzes each message, combines relevant templates and knowledge sources, and instantly generates complete, ready-to-use replies. Your agents receive consistent, accurate answers in seconds and can focus on what really matters: your customers.
Faster Response Time Consistent Communication Reduced Workload Higher Customer Satisfaction Process Automation
Our Services
Our AI Services for Your Business
Identification of relevant use cases
Together, we identify where AI can create the greatest value for your business.
Evaluation of feasibility and business impact
We evaluate which ideas are technically feasible and deliver real economic benefits.
Analyse und Qualitätssicherung von Daten
We identify the necessary data sources and ensure your data is suitable for AI projects.
Data analysis and quality assurance
We provide the complete technical environment to ensure your AI solutions run securely and efficiently.
Roadmap
From Idea to Fully Functional AI Solution
We support you from the initial idea to the fully functional system:
1
MVP Development
We create a minimum viable product that can be tested and deployed quickly.
2
Integration of Your Data
All relevant data sources are connected to ensure reliable, data-driven AI performance.
3
Building an End-to-End Data Pipeline
We develop a complete data pipeline that supports efficient migration and processing.
4
Phased Rollout and Continuous Optimization
The AI solution is implemented step by step and continuously improved for maximum performance.
Contact
Ready to make you Service smarter with AI?
Automated responses, personalized communication, and 24/7 availability help you delight customers while working more efficiently. Book your free consultation now and get started today.
Armin Oppitz
Member of the Board
