The Challenge
We had to develop a cross-system ticket system that offers uncomplicated access to relevant topics – for developers, service managers and product owners alike.
In this managed service, we have combined a multitude of best-practice functions from established ticket systems and perfected them with our own ideas and experience. The result is an easy-to-understand yet powerful tool for everyday IT use.
This involves the aggregation of a large number of ticket systems via connectors and a graphical web interface. This allows a flexible and cross-system representation of all relevant topics for the user – despite the heterogeneity of the source data.
As an example, we think of Tom, the Service Manager. He works in parallel on five projects for three customers, each using its own ticket system. The bundled view of all ticket systems in the TicketHub’s dashboard simplifies his daily work: the TicketHub saves a considerable amount of time in managing user accounts and monitoring all systems. In addition, there are options for filtering and analysis tools for reporting in daily meetings. Thus, Tom saves effort in analysis, and his partners receive well-structured information about the current status of the project.
What we did
The first version of vicole was created in just three weeks. vicole is the digital platform for securely conducting live lessons on the internet.
Thus, the first version of vicole was created in just three weeks. vicole is the digital platform for securely conducting live lessons on the internet.
- Teachers teach via live streaming in digital classrooms.
- Students learn with the support of web tools.
- Classes share tasks and materials in real time.
Data protection has the highest priority: The General Data Protection Regulation requires special protection of personal data. vicole meets the requirements according to GDPR – from the obligation of consent to data transparency to the right to be forgotten.
vicole is based on the established open source frameworks BigBlueButton and Nextcloud.
The results
Proven Expertise and Trusted Solutions
More than 1,000 enthusiastic students and teachers are using our SaaS solution, confirming the consistent implementation of data protection and security measures overseen by our dedicated data protection officers.
Over the years, we’ve successfully completed over 200 large-scale projects. Our clients’ satisfaction is reflected in a Net Promoter Score of 9.3. Additionally, 100% of our consultants are certified in the latest cloud technologies, ensuring top-quality expertise on every project.
what our customers say
vicole runs smoothly and performs as well as you would expect from large, well-known video conferencing systems. What’s more, we know that by using vicole, we are fully compliant with data protection regulations and that highly sensitive personal data is handled appropriately, especially in the school context.
Pascal Martine, Medienzentren Offenbach
Contact
Take advantage of our free analysis talk.
You will receive recommendations for the next sensible steps and discuss what the roadmap could look like in a cooperation.
Armin Opptiz
Executive Board Marketing
