In just five months project duration we have developed a cloud solution for our major customer in the telecommunication sector, which we now operate as a full managed service and expand further.

The solution is a new digital platform for all customer interactions over every channel (web, app, distributors, customer service) with the following core services:

  • A process engine (based on Camunda) through which processes are modelled, executed, monitored and optimised.
  • A central product catalogue in which services, options and promotions can be configured and administered flexibly and depending on channels.
  • A customer interaction database connects with advanced analytics to analyse the customer’s needs.
  • Technical Enablers like a Caching Engine, which significantly reduced the response time at the touchpoints for the customer.

Hard to believe? Just contact us if you have questions and similar challenges.