Agile Process Management & Process Automation

With our expertise from over 200 large-scale projects, we are strong in mapping your business processes in living, digital routines. We orchestrate and automate your background processes via BPMN to create a continuous, coherent customer journey.

Process Automation

Every business model is as individual as the ideas and people behind it. The more diverse the processes contained therein and the greater the number of customers involved, the more important the clean and sustainable digitization of the processes in the background becomes for success. In the future, only those who know their processes, map them clearly and up to date, and ensure a positive experience for the customer in the long term will survive on the market.

We trust in Agile Business Process Management, which, unlike traditional process development, does not rely on waterfall process mapping, but on iterative process documentation and lived collaboration between the business department and IT. In Agile process management, these roles merge. It is important to understand that a technical process is a business model and a business process is also a technical process. It would be wrong to think that you can define a process purely organizationally first and then technically. It is a close interrelationship, since digitization is what makes process changes possible in the first place and, on the other hand, the domain-oriented process design also has requirements for IT. In the future, it will be crucial for both sides to decide together whether the process should be automated, still make sense in its current form, or be developed from scratch.

How we do it

We know from experience that the description only works if a lively representation is created that is not produced for the closet, but is oriented towards real customer interest. At LionGate, the mapping and modeling of business processes is based on BPMN 2.0 (Business Process Modeling and Notation). Thanks to this graphical specification language, customer interactions can be standardized and digitally captured. It establishes a common language between business and IT.

The BPMN model created flows digitally into the Process Engine (workflow engine) as the heart of the solution for process automation and now becomes finally controllable. Lively, digital processes are created across all customers, channels and systems. Orchestrated very simply by adapting the BPMN model, also called Digital Process Management.

Here we successfully use the BPMN workflow engine from the company Camunda. The workflow automation is simple and lightweight and is open source based. It controls the entire customer journey processes and is perfectly suited for service orchestration, human workflow management, event handling and many other use cases. Complex processes and interrelationships are thus mapped in a comprehensible and standardized way.

The building blocks of Digital Process Management

Let's talk.

Your contact at LionGate: Andreas Grote, Head of Business Process Management