Agile BPM and Process Automation

Trained in over 200 major projects, we are capable of mapping your business processes in vivid, digital routines. We orchestrate and automate your background processes via BPMN to create a consistent, coherent customer journey.

Every business model is as individual as the ideas and people behind it. The more diverse the processes it contains and the greater the number of customers involved, the more important the clean and sustainable digitalization of processes in the background becomes for success. The only way to survive in the competitive market is to know your processes, map them clearly and currently, and ensure a lasting positive experience for your customers.

We trust in Agile Business Process Management, which, in contrast to traditional process development, does not rely on waterfall process recording, but on iterative process documentation and active cooperation between the specialist department and IT. These roles merge in agile process management. It is important to understand that a technical process is a functional model and a functional process at the same time a technical process. It would be wrong to believe that you can define a process purely organizationally first and then technically. It is a close interdependence, since digitalization makes process changes possible and, on the other hand, functional process design also has requirements for IT. In the future, it will be crucial for both sides to decide together whether the process should be automated, whether it makes sense to develop it in its current form, or whether it should be completely redesigned.

From experience, we know that the description only works if a vivid representation is created that is not produced for the cabinet, but is oriented to the real interests of the customer. At LionGate, the mapping and modeling of business processes is based on BPMN 2.0 (Business Process Modelling and Notation). Thanks to this graphical specification language, customer interactions can be standardized and recorded digitally. It establishes a common language between business and IT.

The generated BPMN model flows digitally into the Process Engine (Workflow Engine) as the core of the workflow automation solution and is now permanently controllable. The result is lively, digital processes across all customers, channels and systems. Orchestration is very simple via the adaptation of the BPMN model, also called Digital Process Management.

Here we successfully use the BPMN workflow engine of the company Camunda. The workflow automation is simple and lightweight and is based on open source. It controls the entire workflow of the Customer Journey and is ideally suited for service orchestration, human workflow management, event handling and many other applications. Complex processes and interrelationships are thus mapped in an understandable and standardized way.

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Michael Schießl