Customer Interaction

You want to accompany your customers with every contact as individually as possible, but still in a cost-efficient manner. We automate your processes digitally and optimize the customer experience at any time on all customer journey channels as proven experts for customer experience (UX/UI).

The customer’s desire for individual treatment of his topics and the parallel increase in competitive pressure on the company side seem to drift apart irreconcilably. LionGate, however, has the digital recipes not only to close this gap, but also to generate competitive advantages for you.

In the process, the customer is always at the centre of everything we do. His positive experience in dealing with your company binds him to you. If his specific needs are recognized and served in a pleasant and functional way, you create an optimal customer experience.

An in-depth analysis of the customer contacts (touchpoints) is therefore at the beginning of every automation project. The digitization of the processes that are already taking place and those that are desired holds enormous potential for a more efficient design of workflow.

The optimization is based on our in-depth knowledge of the customer experience factors usability and user guidance, i.e. the interactive customer experience. We have collected this knowledge in numerous projects on mass customer markets in telecommunications, the financial sector or the insurance industry.

Knowledge about the customer, the channels, the usage behaviour and the desired quality of the customer contacts are indispensable. Together, they enable us to build profiles and introduce efficiency-enhancing digital customer value management. This helps in the subsequent reasonable design of offers, resource management and the further development of the business model.

For the artistic implementation of our process optimizations, we are always happy to bring strong, creative partners to our side. Our partner agency ´stimmt` works and optimises the pain points of the customer journey with a lot of esprit and know-how.

Let's talk.

Your point of contact

Armin Oppitz

armin.oppitz@liongate.de